Frequently Asked
Questions

Visit our Book page, enter your pick-up and drop-off locations, date and time. We'll send you a personalised, all-inclusive quote — no payment required until you confirm.

As early as possible for guaranteed availability. We accept bookings up to 12 months in advance and as little as 2 hours before departure.

Yes. Enter the passenger's details at checkout. Your invoice goes to your email address.

Yes. Corporate accounts offer monthly invoicing and dedicated account management. Contact us to set one up.

Pick-up address, drop-off address, date and time. For airport collections, your flight number is needed so we can track your arrival.

Yes. Your fare is fixed at the time of booking — no surge pricing, no hidden fees, no meter running.

Every journey is quoted personally and all-inclusive, VAT included. Hourly hire has a 4-hour minimum. Send us your route for a quote.

No hidden charges. The price you see is the price you pay. Tolls, congestion charges and parking are included where applicable.

60 minutes of free waiting from your flight's actual landing time — giving you time to clear customs and collect luggage.

We track your flight in real time. Your pick-up time adjusts automatically at no extra cost.

Heathrow, Gatwick, London City, Stansted, Luton, Farnborough, Biggin Hill and all other UK airports on request.

Yes. Your chauffeur will meet you in the arrivals hall with a name board. Available at all major terminals.

Mercedes S-Class, E-Class, V-Class (up to 7 passengers) and Range Rover. All maintained to the highest standard.

Yes — child seats are available on request at no extra charge. Please specify when booking.

Yes. Complimentary Wi-Fi is included in all vehicles.

Free cancellation up to 24 hours before your journey. Cancellations within 24 hours may incur a charge. Full details at booking.

Yes. Contact us by phone or email and we'll update your booking at no charge provided it's before the 24-hour window.

If we need to cancel for any reason, you'll receive a full refund and we'll do our best to arrange a replacement vehicle.